Press Release


September 30, 2019 Midlothian, VA – Community Bankers’ Bank (CBB) is pleased to announce a strategic alliance with Mineral, Virginia based Intelligent Demographics (ID). Intelligent Demographics has developed management tools using artificial intelligence for use in call centers and at the point of sale. This tool is currently in use at banks and other commercial businesses.

G. William Beale, president of CBB said, “We are excited to partner with Intelligent Demographics to bring a truly unique product to our client banks. This tool can increase customer satisfaction and help management monitor the effectiveness of needs-based sales to bank customers. This tool is especially designed for medium to large call centers and banks with a dispersed branch network.”

Richard Nehrboss, founder of Intelligent Demographics noted, “We believe that Intelligent Demographics can help add value to these banks by helping teach
employees how to provide the level of customer satisfaction that will help them stand out from competition. At the same time our products help build revenue at financial institutions by increasing cross-selling.”

About Intelligent Demographics

Intelligent Demographics is the pioneer in real time Customer Experience Measurement. Manni, Intelligent Demographics’ artificial intelligence, combines IoT devices and cloud-based dashboard analytics to provide amazing business results and actionable insights. Using Intelligent Demographics AI “Manni”, customers can reduce churn, increase customer satisfaction, and create in-the-moment cross-sell and up-sell opportunities, providing direct returns on investment.

About Community Bankers’ Bank

Community Bankers’ Bank is a state-chartered bankers’ bank that is owned and directed by independent community banks in the Fifth Federal Reserve District. It gives community banks unique and outstanding value by the economies of scale it creates as a bank-cooperative…and always as a bank partner, never a competitor. It provides many of the products and services that banks need to operate and excel. Its competitive pricing and superior service make it a key resource for community banks.

Richard Nehrboss
Intelligent Demographics

Billy Beale
President & CEO
804-794-5885 x116

Rose Washofsky
SVP, Regional Manager

Leesa McShane
SVP, Regional Manager

Jo Ellen McKinley
SVP, Regional Manager & Investment Officer